Help Center

VaultMate scans text-based files for sensitive information, including:

• Documents: .txt, .doc, .docx, .pdf, .rtf
• Spreadsheets: .xls, .xlsx, .csv
• Code files: .py, .js, .java, .cs, .cpp, etc.
• Data files: .json, .xml, .yaml
• Log files: .log

Binary files like images and videos are not scanned for content.

The GDPR risk score (0-10) is calculated based on several factors:

• Type of data: PII, PHI, and HIPAA data receive higher scores
• Sensitivity: SSNs, credit cards, and medical records score higher than names or emails
• Volume: Files with multiple sensitive data points score higher
• Context: Unencrypted storage of sensitive data increases the score

Scores 7-10 are high risk, 4-6 are medium, and 0-3 are low risk.

We recommend different scan frequencies based on your organization's needs:

• Daily: For high-security environments or devices with frequently changing files
• Weekly: Standard recommendation for most organizations
• Monthly: For devices with relatively static content

You can configure scan schedules in the dashboard under Scan Configuration.

• On the server: We retain the last 10 scans per device. Older scans are automatically purged.
• On the agent: Reports are retained locally for 72 hours after upload, then automatically cleaned up.

You can download and archive reports at any time from the dashboard.

Feature	SMB	Enterprise
Price per device	$75/month	$25/month (after onboarding)
Onboarding fee	None	$7,500 (one-time)
Support	Email (24hr response)	Priority (4hr SLA)
Custom integrations	No	Yes
Dedicated account manager	No	Yes

Yes! You can configure directory exclusions in your scan configuration. Common exclusions include:

• System directories (Windows, Program Files)
• Temporary folders
• Backup directories
• Known non-sensitive data locations

Go to your device's Scan Configuration page to set up exclusions.